Privacy Policy

At Surgeine Healthcare, your privacy matters.
We respect and value the trust you place in us when you visit our website, www.surgeine.com. This Privacy Policy provides an overview of how we handle your personal information and safeguard it in accordance with applicable Indian laws. Whether you're a registered user or browsing our services, this Policy outlines the standards we follow to ensure your data is treated with transparency, care, and confidentiality.

1. Commitment to Privacy
At Surgeine Healthcare, we prioritize your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, store, process, share, and secure your Personal Information when you interact with our website, www.surgeine.com, or utilize our services. By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use our website or services.

2. Types of Information We Collect
We collect Personal Information directly from you, through third parties, or automatically via our website. This may include your name, address, phone number, email address, login credentials, IP address, device and browser details, usage patterns, and any other data you voluntarily provide.

3. How We Collect Information
Information is collected when you fill forms, interact with our representatives, register for or receive our services, or through tracking technologies like cookies. These cookies enhance your browsing experience and help us serve you better, although they do not store personally identifiable information. You may manage or block cookies through your browser settings, though this may impact some website functionalities.

4. Consent and Your Responsibility
By opting in and providing your Personal Information, you voluntarily consent to its collection, processing, transfer, and storage as described in this Policy. You acknowledge that the accuracy of the information shared is your responsibility, and that you have provided this information with full understanding of its usage. You may withdraw your consent at any time by writing to us at info@surgeinehealthcare.com, although doing so may restrict your access to our services or website features.

5. Purpose of Data Usage
We use your Personal Information to deliver, manage, and personalize our services, respond to inquiries, communicate updates or promotions, conduct research and analysis, comply with legal obligations, prevent fraud, and improve user experience. We may also use anonymized and aggregated data for business intelligence and analytics.

6. Sharing of Information
Your information may be shared with our affiliates, partners, cloud service providers, and financial institutions for the purposes stated, and these parties are contractually obligated to maintain the confidentiality and security of your data. We may also transfer your information across borders to jurisdictions that may not have laws as stringent as your home country, but such transfers will always be governed by appropriate safeguards and contractual commitments aligned with this Policy.

7. Data Security Measures
We take reasonable security measures including encryption, password protection, and role-based access to protect your Personal Information from unauthorized access, disclosure, or misuse. However, you understand and accept that no system is completely secure, and Surgeine Healthcare shall not be held liable for any data breach or unintended loss beyond our control.

8. Third-Party Websites and External Links
Our website may contain references or links to third-party websites. These websites are governed by their own privacy policies and terms of use, and we do not endorse or take responsibility for their content or practices. We do not currently respond to “Do Not Track” signals sent by browsers. Should applicable standards evolve, we may revisit this approach and update our Policy accordingly.

9. Data Retention Policy
We retain your Personal Information for a minimum period of three years from your last interaction with our website or services, or longer if required by applicable law.

10. Updating or Correcting Your Information
If you wish to update or correct your Personal Information, you can contact us at info@surgeinehealthcare.com and we will make the necessary changes within a reasonable time.

11. Grievance Redressal Mechanism
For any concerns or grievances related to this Policy or the handling of your data, you may contact our Grievance Officer at info@surgeinehealthcare.com. We will strive to address your issues in a prompt and effective manner.

12. Policy Updates and Your Acceptance
Surgeine Healthcare reserves the right to modify or update this Privacy Policy at any time without prior notice. Your continued use of the website or services after such changes constitutes your acceptance of the revised Policy. If any part of this Privacy Policy is not in accordance with the laws of your country, you are advised not to use our website or services.